Effective Date: August 26, 2026
At SS Groups, we aim to ensure that every product you receive matches your order and meets our quality standards. Please read the following Refund & Return Policy carefully before making a purchase through https://ssgroups.lk.
Change of Mind
Change-of-mind returns are not accepted.
Once an order has been placed and the product has been delivered, we do not accept returns or exchanges simply because you:
Changed your mind
No longer require the product
Selected the wrong product voluntarily
Do not like the colour, style, or appearance after receiving the product
Ordered the wrong size, where the product was supplied according to the size selected in the order
Please carefully review the product description, available sizes, colours, specifications, and other details before placing your order.
When Can You Return a Product?
We may accept a return if the product:
Is different from the product you ordered
Is defective or damaged
Has a manufacturing defect
Is missing an important component or accessory included with the original order
Is significantly different from the description or specifications provided on the website
Was delivered incorrectly due to an error on our part
Returns are subject to verification by SS Groups.
Return Period
Return requests must be submitted within 3–5 days from the date of purchase/order.
We strongly recommend contacting us as soon as you identify an issue with your order.
Requests submitted after the applicable return period may not be accepted.
Condition of Returned Products
To be eligible for a return, the product should, where reasonably possible:
Be unused or in its original condition
Include the original packaging
Include all accessories, parts, manuals, tags, or other items supplied with the product
Not have been intentionally damaged or altered
Be accompanied by the relevant order details or proof of purchase
Products that have been damaged through misuse, improper handling, modification, or normal wear and tear may not qualify for a return.
How to Request a Return
To request a return, please contact SS Groups within 3–5 days from the date of purchase.
Please provide:
Order number or proof of purchase
Customer name
Contact number
Product name
Description of the issue
Clear photographs or videos showing the defect, damage, or incorrect product, where applicable
Our team may request additional information or photographs to assess the issue.
Do not send a product back before receiving return instructions from us.
Verification and Approval
Once your return request is received, SS Groups will review the information provided.
If the issue is confirmed to be covered under this policy, we will provide instructions regarding the return or replacement process.
The final decision regarding eligibility will be made after reviewing the product and the reported issue.
Refunds
If a return is approved and a refund is applicable, the refund will be processed using an appropriate payment method.
The time required for the refund to reach your account may vary depending on the payment method and financial institution involved.
Refunds may not be provided where the returned product does not meet the conditions of this policy.
Exchanges and Replacements
Where appropriate and subject to availability, SS Groups may offer a replacement or exchange for:
Incorrect products
Defective products
Damaged products
Products that do not match the order
If the exact replacement is unavailable, we may discuss an alternative resolution with you.
Return Delivery Costs
If the return is required because SS Groups sent an incorrect, defective, or damaged product, the applicable return delivery arrangements will be discussed with the customer.
Where a return does not qualify under this policy, any applicable return or delivery costs may be the responsibility of the customer.
Products Damaged During Delivery
If you receive a product that appears to have been damaged during delivery, please contact us as soon as possible and provide photographs or videos of the product and packaging.
We will review the matter and determine the appropriate resolution.
Items That Are Not Eligible for Return
A return may be rejected if:
The return request is made after the applicable 3–5 day return period
The product is returned because of a change of mind
The product was used or damaged after delivery
The product was damaged through improper use or handling
The product has been modified or altered
Original packaging, accessories, or components are missing where they are necessary for the return
There is no valid proof of purchase
The issue is caused by normal wear and tear
The product was supplied correctly according to the original order
Important Note About Product Images
Product images displayed on our website are intended to provide a representation of the product. Minor differences in colour, texture, packaging, or appearance may occur due to photography, lighting, screen settings, or manufacturer variations.
Minor variations that do not materially affect the product are not considered defects or incorrect products.
Contact Us
If you have received an incorrect, defective, or damaged product, please contact us within the applicable return period.
SS Groups
Website: https://ssgroups.lk
Email: info@ssgroups.lk
Phone: 0787878213
Business Address: 63 Wattalpola road, Henamulla Panadura